Exchanges/Returns

The customer has 15 days after The date of purchase to exchange or return the item purchased, as long as it does not show any signs of use, visible damage and is in the original packaging and with the appropriate labels.

Dise Jewelry reserves the right to refuse exchanges/returns of items that do not present the mentioned characteristics.

Dise Jewelry is not responsible for the shipping cost of the returned item or the new item, as long as the reason for the exchange/return is the customer's wishes. In the event of an exchange/return due to an error on the part of Dise Jewelry, all shipping costs will be borne by us.

Any defect or damage in transportation It is safeguarded per us , if you choose shipping with tracking code .

As you know, since the beginning, we have had a growing concern for the environment. Exchanges/returns generate waste and create a larger ecological footprint, so we ask that you be aware of your purchases.

To proceed with the exchange/return, as well as for any other question, the customer must contact us via email at disejewelryinfo@gmail.com or via Instagram @disejewelry.pt .